The ShenBot

I am catching up on some reading today, and am struck that two more airlines are going wifi this year – Southwest and American. I kind of thought American would be one of the last major carriers to jump on the bandwagon and am very pleasantly surprised. It must be to make up for how unbelievably horrendous of an experience it is to fly on their airline now – “you may hate us by the time you get to the gate, but at least you can email your complaint as soon as you sit in your seat so you don’t forget exactly how rude our employees were.” And for that, I am greatly appreciative.